FAQs & Policies
PHC is a space for ALL bodies. All shapes and sizes, age and genders, levels of ability, disabilities and shades of skin. Variety is who we are. Every day, every class we are striving to change the industry. We don’t subscribe to the “long lean body” hyper focused, destructive idea that Pilates is known for.
Our focus is on the truth of it all- Pilates makes you STRONG. Like try and fuck with me strong. Pick up heavy shit, run from the authorities, get on the ground with your grandkid, hold your legs up in the air STRONG. Pilates makes you friends with your body- exactly as it is today. So we will not tolerate any kind of shaming, judging or negative comments in the studio. We are healing ourselves and invite you to leave that garbage at the door.
NEW STUDENTS: Any newbie students coming from a franchise or big box “Pilates based” fitness studio will still be required to take either our Basics class, a Duet with a friend or a Private session. They do not teach the same as us. We teach contemporary, inclusive, rehabilitative PILATES. And if you don’t learn it as intended, you miss a ton of the benefits and results. We take this entry to our classes very seriously. It keeps the quality of the classes intact for our existing students. And for you when you become one.
KIDS: Kids are not permitted in the studio while you are in a class or private session. No exceptions.
ATTIRE: Grippy socks are required. We sell them for $10 cash in studio. Shirt/Tanks are required as well as longer shorts. No short shorts or just sports bras. Less clothes means more opportunity to slip if you get sweaty.
12 HOUR CANCELLATION POLICY FOR GROUP CLASSES: If you need to remove yourself from a class you can do so up to 12 hours before, with no penalty. If you find you cannot attend, and it is within 12 hours before class, you can remove yourself as a “Late Cancel.” This is done in your account via our website or our app. You will be charged your class credit at that time.
24 HOUR CANCELLATION POLICY FOR PRIVATE AND DUET SESSIONS: If you need to cancel your private or duet you can do so up to 24 hours before, with no penalty. If you find you cannot attend, and it is within 24 hours before your session, you must email us at getheartcore@gmail.com. You will be charged for your missed session. This is a firm policy.
WAITLISTS: You can add yourself to the waitlist of a full class. When a spot opens up, the system will add you in and notify you. It will add students up to 3 hours before class start time. At 3 hours before, the waitlist will dissolve and no longer add anyone to classes, but you can check the schedule for openings. Spots could show live and be open for registration at this time, up to the start time of class. If you decide you do not want to be on the waitlist anymore you must remove yourself. If you are moved to a class and do not attend the No Show fee of $15 will apply.
LATE CANCELS: You can late cancel in your account if it is within the 12 hours before class. Your class credit will be taken. There is no additional penalty fee.
NO SHOWS: If you do not show up for your class or late cancel out, you will be charged the class credit and a $15 No Show fee. This is a firm policy.
ATTENDANCE: Spots are limited. If you no show more than 4 times in a 30 day period we reserve the right to cancel your membership or package. We will refund you the unused credits via check to be picked up at the studio.
LATE ARRIVAL: If you are late more than 5 min to class, you will be turned away.
CLASS LEVELS: We reserve the right to determine what level of class you are cleared for. Pilates is cumulative and going into an advanced class you aren’t ready for could cause an injury. Pilates is not the same as other fitness classes and going into an advanced class will not give you results faster- it’s actually the opposite. If a level 1 is too easy, you aren’t doing it right. Let us show you. Pilates is a learned skill- please trust the process. We teach you to do it correctly so you can get the most out of your practice.