Pilates Heartcore Terms and Conditions
UPDATED 5/1/2026
STUDIO TERMS/POLICIES:
CANCELLATIONS: 12 hour notice is required for a cancellation. Classes can be cancelled via the app/website prior to 12 hours and the class credit is returned to your account.
LATE CANCEL: In the 12 hours prior to class, you can late cancel out of class. This can be done via the app/website. The class credit is forfeited. We do not accept calls/sms txts/emails to late cancel.
NO SHOWS: Forfeiture of class credit and incur a $15 no show fee.
**All of these policies above also apply to private sessions. Late cancel and no shows incur fees same as classes as listed above.
LATE ARRIVAL: If you are late more than 5 min to class, you will be turned away. Instructor has the right to turn a student away who is more than 5 minutes late. Class credit is forfeited if turned away for tardiness. You can text us to notify us if you are coming in right at the cut off and we can get your equipment ready for you.
CLASS LEVELS: We reserve the right to determine what level of class you are cleared for. Pilates is cumulative and going into an advanced class you aren’t ready for could cause an injury. If a level 1 is too easy, you aren’t doing it right. Let us show you. Pilates is a learned skill- please trust the process.
KIDS: Kids are not permitted in the studio while you are in a class or private session. No exceptions.
APPAREL: Grippy socks are required. Shirt/Tanks are required as well as longer shorts. No short shorts or just sports bras.
RELEASE OF LIABILITY:
In consideration of being allowed to participate in any way in the Pilates Heartcore program of Pilates group classes and/or private sessions, related events and activities, the undersigned acknowledges, appreciates and agrees that:
I release Pilates Heartcore and its owners, employees, and agents, and hold them from any and all liability arising out of any personal injuries or damages, foreseeable or unforeseeable, which may occur as a result of my participation in any class, program or activity sponsored by Pilates Heartcore. I hereby declare myself physically and mentally sound and capable of participation in those activities, programs and classes. I have disclosed any issues or previous injuries or experiences that should be made known to the instructor prior to any exercise class. I knowingly and freely assume all such risks, both known and unknown, even if arising from the negligence of the releases or others, and assume full responsibility for my participation.
I have read this release of liability and assumption of risk agreement, fully understand its terms, understand that I have given up substantial rights by signing it, and sign it freely and voluntarily without any inducement. I acknowledge that while the instructors are knowledgeable, they are not medical professionals and cannot diagnose you or guarantee an injury won’t occur while doing Pilates.
This is a legal and binding document you are agreeing to. Please be aware that this releases PHC from all liability during your time with us.